IT Systems Support

Master Troubleshooting , Hardware and Software Issues, exceptional Customer Care, and Manage Systems effectively.

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SAQA ID: 48573   |   NQF Level: 5   |   Credits: 147

Overview

This qualification is designed to develop students with the competencies required for a career in systems support. The qualification aims to expand upon the foundational skills established at NQF Level 4, focusing on networking and support.

Students will gain a comprehensive understanding of IT systems, enabling them to support business operations effectively. This qualification can be acquired through traditional study or workplace-based learning, providing practical experience alongside theoretical knowledge, and addressing the challenge where newly qualified individuals struggle to find employment due to a lack of practical experience.

 

Programme Outline

      • Personal Development
      • MS Windows Server: Install Store and Compute
      • MS Windows Server: Networking
      • MS Windows Server: Identity
      • Desktop Infrastructure Implementation
      • Desktop Application Environment Implementation
      • Enterprise Development Server

Skills You will develop

With this qualification you will be able to install , manage networks , security systems , customer service and cloud integration skills enabling them to effectively support and maintain IT infrastructures.

Possible Careers

    • Network Administrator
    • Data Centre Administrator
    • Systems Administrator
    • Server Administrator
    • Call Centre Support
    • Help Desk Support
    • IT Engineer
    • System Engineer

Accreditation:

Requirements

Minimum Admission Requirements

It is assumed that the learner must be competent in skills gained at the further education and training band. A learning assumption of this qualification is foundational skills in English and Mathematics at NQF level 4. Further learning assumed is the ability to use a personal computer competently.