Occupational Certificate: IT Technical Support
SAQA ID: 78964 | NQF Level: 4 | Credits: 163
Delivery:
Inhouse Corporate
Public Programme
Duration:
12 months
Mode:
Online Facilitated Classes
Accreditation
Quality Council for Trades
and Occupations
Program outline
Programme overview
No field has had more influence in recent years than AI. AI specialists shape the future, designing intelligent systems that redefine industries, unlocking unprecedented opportunities. Step into the future of technology with iFundi’s Artificial Intelligence Course. This accredited program offers hands-on training in AI tools, methodologies, and real-world applications, empowering you to become a sought-after AI Software Developer. Whether you’re a beginner or an experienced professional, this course will unlock the potential of AI for your career.
Is this course for you?
-
- School leavers and graduates starting IT careers
- Aspiring computer technicians or help-desk professionals
- Anyone seeking certification in technical support and computing foundations
Your advantage
Save Time and Money
Connect from anywhere in the online facilitated classes with our industry experts and fellow learners. There is no need to relocate or travel—save time and money while gaining valuable interpersonal skills by participating in collaborative projects.
Study Your Way
Our flexible online evening classes are tailored for working professionals like you. Learn at your own pace so you can balance work and study.
Are you just starting out? Then, attend our intensive foundation program and a job placement to gain the experience needed to succeed in your new career.
Personalized Learning
iFundi’s AI platform tailors your learning journey. Get customized study advice, instant feedback, and dedicated personal support every step of the way.
What will set you apart
System assembly and component-level repair
Diagnostic and troubleshooting techniques
Basic network setup and understanding of protocols
User support skills with professional communication
Technical writing and documentation proficiency
Module breakdown
- Effective writing skills
- Speaking for effort
- Accessing and Using Information
- Understanding finances
- Statistics and probabilities
- Geometric shapes and motion
- Understanding computer components
- Principles of computer networks
- Operating systems
- Troubleshooting
- Standard operating procedures
- Understanding computer networking
- Customer service and complaints
- The role IT in Business
Earn a certificate
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- Certification: Occupational Certificate in IT Technical Support
- Accreditation: SAQA-accredited (ID: 78964).
- NQF Level: Level 4 with 163 credits.
- Duration: 12 months
iFundi has assisted many leading companies to prepare their teams for the 4th Industrial Revolution. Ready to do the same for your workforce? Speak with one of our advisors today.
recognized by top accreditation bodies and industry leaders
What people ask
Which course is best for technical support?
This Level 4 certificate is ideal—it covers repair, troubleshooting, networking, and professional support skills required for entry-level IT roles.
What does an IT technical support do?
They assemble and repair systems, diagnose hardware/software issues, configure networks, and assist users—ensuring smooth IT operations.
What is the course of information technology technical support?
It’s a one-year, competency-based programme teaching hands-on diagnostics, repair, support, and communication skills.
What is NQF level 4 IT technical support?
It refers to this qualification—the National Certificate: IT Technical Support at NQF Level 4, designed for entry to mid-level technical IT roles.
What qualifications do I need for IT support?
Typically an NQF Level 4 certificate (e.g. national certificate or equivalent); this programme accepts the National Senior Certificate or equivalent.
How much does a technical support agent earn in South Africa?
Entry-level roles typically range from R 8 000 to R 15 000 per month; certified technicians can earn more depending on employer and experience.
Is IT support a good career?
Yes. It offers stable demand, clear progression pathways, and valuable skills across industries.
What skills do I need to be an IT support?
Technical troubleshooting, hardware repair, networking basics, operating system knowledge, and strong communication.
Does IT support need coding?
No. This certificate focuses on system and hardware competencies—not programming.
How long is an IT course in South Africa?
This programme runs for 1 year. Other programmes may vary between 6–12 months or longer depending on level.
What degree is best for tech support?
Occupational certificates (Level 4–5) and diplomas in IT support are ideal start points; degrees are not required for most support roles.
How can I become a technical support?
Complete this certificate, build hands-on experience, earn certifications, and apply for roles such as help-desk or technical support specialist.
What is the highest salary for technical support?
Experienced technicians can earn R 18 000–R 25 000/month, with specialist or managerial roles earning more.