Overview

The National Certificate in Information Technology Technical Support Level 4 is designed to equip students with the skills and knowledge needed to provide technical support in various IT environments. This qualification focuses on building competencies in installing, diagnosing, repairing, maintaining, and upgrading multiple computer systems and supporting equipment.

Students will develop problem-solving techniques, run diagnostics, and perform technical support and installations. This foundational qualification enables learners to support the IT infrastructure of businesses and organisations effectively, ensuring smooth and efficient operations.

Programme Outline

• Effective writing skills
• Speaking for effect
• Accessing and Using Information
• Understanding finances
• Statistics and probabilities
• Geometric shapes and motion
• Understanding computer components
• Principles of computer networks
• Operating systems
• Troubleshooting

Skills You will develop

With this qualification you will be able  to manage and maintain a wide range of computer equipment, ensuring smooth operations for businesses.

Possible Careers

• Computer Technician
• Help Desk Agent
• Network Technician
• IT Sales
• Help Desk Analyst
• Systems Support Technician
• IT Field Technician
• Network Support Specialist
• IT Consultant