Overview

The Certificate in Information Technology: Systems Support Level 5 is designed to develop learners with the competencies required for a career in systems support. The qualification aims to expand upon the foundational skills established at NQF Level 4, focusing on networking and support.

Learners will gain a comprehensive understanding of IT systems, enabling them to support business operations effectively. This qualification can be acquired through traditional study or workplace-based learning, providing practical experience alongside theoretical knowledge, and addressing the challenge where newly qualified individuals struggled to find employment due to a lack of practical experience.

Programme Outline

• Personal Development
• MS Windows Server: Install Store and Compute
• MS Windows Server: Networking
• MS Windows Server: Identity
• Desktop Infrastructure Implementation
• Desktop Application Environment Implementation
• Enterprise Development Server

Skills You will develop

With this qualification you will be able to install , manage networks , security systems , customer service and cloud integration skills enabling them to effectively support and maintain IT infrastructures.

Possible Careers

• Network Administrator
• Data Centre Administrator
• Systems Administrator
• Server Administrator
• Call Centre Support
• Help Desk Support
• IT Engineer
• System Engineer