Occupational Certificate: IT Systems Support
SAQA ID: 48573 | NQF Level: 5 | Credits: 147
Delivery:
Inhouse Corporate
Public Programme
Duration:
12 months
Mode:
Online Facilitated Classes
Accreditation
Quality Council for Trades
and Occupations
Program outline
Programme overview
This qualification is designed to develop students with the competencies required for a career in systems support. The qualification aims to expand upon the foundational skills established at NQF Level 4, focusing on networking and support.
Students will gain a comprehensive understanding of IT systems, enabling them to support business operations effectively. This qualification can be acquired through traditional study or workplace-based learning, providing practical experience alongside theoretical knowledge, and addressing the challenge where newly qualified individuals struggle to find employment due to a lack of practical experience.
Is this course for you?
-
- IT support staff and helpdesk professionals
- Graduates and school leavers building on foundational IT skills
- Career changers targeting server, network, or systems roles
Your advantage
Save Time and Money
Connect from anywhere in the online facilitated classes with our industry experts and fellow learners. There is no need to relocate or travel—save time and money while gaining valuable interpersonal skills by participating in collaborative projects.
Study Your Way
Our flexible online evening classes are tailored for working professionals like you. Learn at your own pace so you can balance work and study.
Are you just starting out? Then, attend our intensive foundation program and a job placement to gain the experience needed to succeed in your new career.
Personalized Learning
iFundi’s AI platform tailors your learning journey. Get customized study advice, instant feedback, and dedicated personal support every step of the way.
What will set you apart
Proficient server installation, network setup, and identity management
Strong desktop and enterprise application support skills
Security best practices and cloud integration knowledge
Advanced customer-service and user-support techniques
Readiness for roles like Systems Administrator, Network Engineer, or IT Engineer
Module breakdown
- Personal Development
- MS Windows Server: Install Store and Compute
- MS Windows Server: Networking
- MS Windows Server: Identity
- Desktop Infrastructure Implementation
- Desktop Application Environment Implementation
- Enterprise Development Server
Earn a certificate
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- Certification: Occupational Certificate in IT Systems Support
- Accreditation: SAQA-accredited (ID: 48573).
- NQF Level: Level 5 with 147 credits.
- Duration: 12 months
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What people ask
What does IT system support do?
IT System Support specialists manage, troubleshoot, and optimise servers, networks, hardware, and applications to ensure smooth operations.
What is system support NQF Level 5 course?
It’s a higher-level occupational certificate focused on system administration, networking, server management, and user support—next level after entry-level IT.
What is NQF Level 5 ICT?
A qualification that provides advanced skills in infrastructure, support, and networking, preparing learners for technical roles like systems and network administration.
How long does a NQF 5 take?
Typically, one year—full-time with online and blended delivery options, like this IT System Support programme.
What skills does IT support need?
Strong troubleshooting, server and network configuration, customer service, security awareness, and cloud integration abilities.
Where can I work with NQF Level 5?
In roles such as Systems Administrator, Network Engineer, Helpdesk Team Lead, IT Engineer, and Cloud Support roles.
Can I study IT without matric?
Yes—this programme requires a minimum NQF Level 4 certificate in Mathematics or English, not necessarily matric.
What are the responsibilities of IT support?
Installing servers and desktops, configuring networks, troubleshooting hardware and software, providing user support, and ensuring system uptime.
What system and function does IT support?
They manage operating systems (Windows Server), network services (DHCP, DNS), domain identity, and cloud-connected applications.
What is the system support function?
It refers to the role of maintaining IT infrastructure and ensuring systems are efficient, secure, and available for users.