Occupational Certificate: Insurance Claims Administrator
SAQA ID: 99668 | NQF Level: 4 | Credits: 131
Delivery:
Inhouse Corporate
Public Programme
Duration:
12 months
Mode:
Online Facilitated Classes
Accreditation
Quality Council for Trades
and Occupations
Program outline
Programme overview
This qualification is designed to equip students with the necessary skills to function as an Insurance Claims Administrator (Insurance Claims Assessor).
This profession involves assessing the validity of insurance claims against contracts to determine or recommend whether to settle or reject a claim. Additionally, assessors provide insights on risk improvements and evaluate moral risks.
Is this course for you?
-
- Individuals starting a career in insurance or finance
- Administrative staff in insurance companies or brokers
- Professionals transitioning into claims handling roles
Your advantage
Save Time and Money
Connect from anywhere in the online facilitated classes with our industry experts and fellow learners. There is no need to relocate or travel—save time and money while gaining valuable interpersonal skills by participating in collaborative projects.
Study Your Way
Our flexible online evening classes are tailored for working professionals like you. Learn at your own pace so you can balance work and study.
Are you just starting out? Then, attend our intensive foundation program and a job placement to gain the experience needed to succeed in your new career.
Personalized Learning
iFundi’s AI platform tailors your learning journey. Get customized study advice, instant feedback, and dedicated personal support every step of the way.
What will set you apart
Technical expertise in policy and claims handling
Interpersonal and customer service skills
Understanding of legal frameworks and policy terms
Communication and negotiation strategies
Process management from claims receipt to payout
Module breakdown
- Basics of Insurance
- Claims Handling Procedures
- Professional Behavior and Financial Literacy
- Assess Basic Claims to determine Loss or Damage and Verify Contract Validity
- Evaluate Claims to Ascertain Validity
- Make recommendations to Settle, Conditionally Settle, or Reject Claims
Earn a certificate
-
- Certification: Occupational Certificate in Insurance Claims Administrator
- Accreditation: SAQA-accredited (ID: 99668).
- NQF Level: Level 4 with 131 credits.
- Duration: 12 months
iFundi has assisted many leading companies to prepare their teams for the 4th Industrial Revolution. Ready to do the same for your workforce? Speak with one of our advisors today.
recognized by top accreditation bodies and industry leaders
What people ask
How much does a claims administrator earn?
Entry-level salaries in South Africa range from R 10 000–R 18 000/month, depending on experience and sector.
What are the duties of a claims administrator?
Receiving, recording, validating, and processing insurance claims while communicating with clients and stakeholders.
What is a claims administration?
It refers to the full process of managing insurance claims—from filing to final payment or dispute resolution.
What are the duties of a claims officer?
A more senior role involving investigation, coordination with assessors, and decisions on high-value or disputed claims.
How much do claims clerks make in South Africa?
They typically earn R 8 000–R 14 000/month.
How do I become an insurance claims assessor in South Africa?
This qualification is a great first step. With experience and further assessment training, you can progress to assessor status.
What skills does a claims handler need?
Attention to detail, policy knowledge, client empathy, negotiation, and legal understanding.
How does claims management work?
It involves assessing the validity of claims, calculating payout, communicating with stakeholders, and resolving disputes.
Is claims part of finance?
Yes—claims form a core operational and risk function within the financial services and insurance sectors.
How would you handle a customer who disagrees with your assessment of a claim?
Maintain professionalism, explain clearly using policy terms, escalate when necessary, and document everything.
What is an admin claim?
An administrative claim refers to non-medical, non-legal insurance claims that require internal review and processing.
How much do claims consultants make in South Africa?
Experienced consultants can earn R 20 000–R 35 000/month depending on qualifications and sector.
What is the highest salary for claims associate?
Top-level roles in large firms may reach R 40 000–R 50 000/month.
How much do claims assessors make in South Africa?
Salaries typically range from R 15 000–R 30 000/month, increasing with seniority and specialization.