14, September 2026
Suprise Fakude
The race to put AI agents to work is accelerating. On 14 September, Salesforce announced a new portfolio of AI agents designed for business functions including sales, service and commerce. The move highlights how quickly AI is moving from tools that respond to prompts towards systems that can take on tasks and work through business processes. For businesses, the question is no longer simply, “How can we use AI?” It is becoming, “What work can we give AI to do?”
From prompts to action
Generative AI has already changed how people write, research, analyse information and create content. AI agents take that a step further. Instead of simply asking an AI tool for an answer, an organisation can give an agent a task and allow it to work through parts of a process.
That could mean analysing information, working with business data, supporting customer service or helping automate repetitive processes. The technology is developing quickly, but so is the need for people who understand how to use it in a real workplace.
The skills gap is changing
Knowing how to write a good AI prompt is useful. But it is becoming only one part of the bigger picture. As businesses experiment with AI agents, professionals need to understand how these systems connect with the data, tools and processes they already use.
That does not mean everyone needs to become a software developer. It does mean understanding how AI agents can be designed, deployed and managed to solve real business problems. This is particularly relevant for professionals working with data, reports and processes across areas such as finance, HR, marketing, operations and IT.
The opportunity and the risks
The shift towards agentic AI also comes with questions around cost, security, governance and human oversight. ITWeb recently explored the hidden costs of agentic AI and the considerations businesses need to weigh as AI use expands. For professionals, however, the shift presents another question: are you building the skills to work alongside these systems?
Go beyond basic AI prompts
iFundi’s Agentic AI programme is designed for professionals who want to move beyond basic AI prompts and develop practical skills for working with AI agents in the workplace.
The programme focuses on hands-on learning, workplace data and real business applications, giving learners the opportunity to build and demonstrate practical AI agent solutions. You don’t have to wait for AI agents to become part of your workplace before learning how they work.
Want to see where you stand with AI?
Take the quick assessment to get your AI score and discover where you could build your skills next.
Ready to take the next step?
Explore the Agentic AI programme
Related: Explore iFundi’s courses
PEOPLE ALSO ASK (FAQ)
What is Agentic AI?
Agentic AI refers to AI systems that can work towards an objective across multiple steps, using available information, tools and predefined capabilities to help complete tasks or workflows.
How is Agentic AI different from Generative AI?
Generative AI typically creates content or provides responses based on a prompt. Agentic AI goes a step further by using AI to perform tasks, interact with tools and support multi-step workflows with less manual intervention.
Do I need coding experience?
No coding background is required to start. Participants are introduced to the tools and technical skills needed throughout the programme.
Can Agentic AI be used in my current job?
Yes. Agentic AI can be applied across areas such as HR, Finance, Marketing & Sales and Analytics. The focus is on identifying real workplace processes where AI can help automate tasks, analyse information and improve workflows.
What specialisation tracks are available?
The programme offers four tracks: Marketing & Sales, Finance, Human Resources and Analytics, allowing learners to focus on AI applications relevant to their area of work.
What will I build during the programme?
The programme is hands-on, with learners developing practical outputs and working AI solutions. You’ll work towards a capstone project involving an agentic workflow based on a relevant business or functional use case.
Suprise Fakude
Content Specialist at iFundi
Suprise holds a Marketing degree from the Vaal University of Technology and specialises in SEO content strategy for education and skills development. She researches and writes authoritative content on occupational qualifications, career development, workforce trends and the future of work, helping learners and employers make informed decisions in South Africa’s evolving education and training landscape.