Workplace Violence – How to Manage Anger and Violence in the Workplace

Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this day workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur.

How You Will Benefit:
  • Understand what workplace violence is
  • Be able to identify some warning signs of violence
  • Understand the cycle of anger
  • Understand Albert Bandura’s behavior wheel and how it applies to anger
  • Develop a seven-step process for managing your anger and others’ anger
  • Have better communication and problem solving skills, which will reduce frustration and anger
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques
  • Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes
  • Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level
Programme Outline
  • Albert Bandura’s behavior wheel
  • Warning signs of violence
  • McClure’s seven step anger management process
  • Communication skills
  • Problem solving tools
  • Stress management techniques
  • Norman Keith’s nine components of a violence prevention program
  • Turner’s fourteen stages of threat response
  • Developing a risk assessment program
  • Incident response checklist