Vital Skills for the Administrative Assistant

Behind many a great managers is a great administrative assistant. Working in that position provides a good understanding of how organizations work and develops a wide range of skills that provide a solid foundation for moving forward in one’s career. This two-day workshop is about bringing out the best of your abilities, and encouraging the best in those who work with you, or for you.

What Will Students Learn?

• Understand the importance of professional presence on the job.
• How to self-manage to become more effective and efficient.
• Improved communications skills, including listening, questioning, and being more assertive.
• Increased effectiveness in recognizing and managing conflict, and dealing with difficult people.

Programme Outline:

• Personal best, professional best
• Putting others at ease
• Distorted thinking
• The steps to feeling good
• Understanding and improving your assertiveness
• Communication skills (written, verbal, non-verbal)
• Self-management
• Setting goals
• Working as a team and with difficult people
• Learning to say no
• Dealing with stress