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Vital Skills for the Administrative Assistant

Behind many a great managers is a great administrative assistant. Working in that position provides a good understanding of how organizations work and develops a wide range of skills that provide a solid foundation for moving forward in one’s career. This two-day workshop is about bringing out the best of your abilities, and encouraging the best in those who work with you, or for you.

What Will Students Learn?
  • Understand the importance of professional presence on the job.
  • How to self-manage to become more effective and efficient.
  • Improved communications skills, including listening, questioning, and being more assertive.
  • Increased effectiveness in recognizing and managing conflict, and dealing with difficult people.
Programme Outline:
  • Personal best, professional best
  • Putting others at ease
  • Distorted thinking
  • The steps to feeling good
  • Understanding and improving your assertiveness
  • Communication skills (written, verbal, non-verbal)
  • Self-management
  • Setting goals
  • Working as a team and with difficult people
  • Learning to say no
  • Dealing with stress