Technical Support Basics Skills Programme

Qualification details

  • Programme ID: 78964
  • NQF Level: 04
  • Number of credits: 63
  • Duration: 4 weeks

Technical Support deals mostly with computer hardware; that is, the physical machines. Learn the basics of building computers, networking them, linking them to mobile devices, printers and other peripherals, and troubleshooting if there are any issues. As an IT Support Technician, you will assist users with setup, maintenance, troubleshooting and problems they may have with their computers.


Programme outline
Module 1: Understanding Computer Components (14917; 14921; 14934; 14940; 14039)

This module covers the architecture of a computer and the constraints in the design. You will learn more about computer hardware and conduct full diagnosis of a broken computer in order to repair it. This module also teaches you to assemble a complete and functional computer. 

Module 2: Operating Systems (14950; 14943)

In this module, you will learn how to install softwares and applications as well as testing these installations.

Module 3: Troubleshooting (14908; 114636; 14919; 14938)

In this module, we cover basic troubleshooting and support and the process of troubleshooting, troubleshooting techniques and software issues. This module provides the student with a broad view of computer maintenance, focusing on the essential elements of hardware and software, as well as the importance of safety. It also explains the essential characteristics of a PC support technician and the various types of employment available.

Module 4: Networking (14913; 14953; 14929; 14931; 14937; 14942)

This module covers how computers communicate with each other, how computers are grouped together to form networks, networking concepts and issues that are key to the successful implementation of computer networks, and the different networking implementation strategies and technologies currently available.