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Proposed Changes to BBBEE Codes of Good Practice

Register The proposed amendments to the DTI Sector Codes were issued for public comment on the 29 March 2018. Many companies are struggling to maintain their existing scorecard levels under the amended codes, let alone now understand these proposed amendments. Join...
Quality Management

Quality Management

Close to 100 people attended the Community of Experts workshop ‘Creating a QA process that enhances customer experience and drives on-going performance improvement’ by Jackie Naughton. Jackie is well known in the contact industry. She has been a convening judge for...
Workforce Management

Workforce Management

i-Fundi hosted Community of Expert events in September 2013 addressing the issue of Workforce Management in the Contact Centre Industry. These workshops were attended by participants eager  to learn more about Graham Mcleod’s insights into Workforce Management....

Understanding Learnerships

Are Learnerships a new concept? Only to some degree. For decades young people have entered the workplace through internships or apprecnticeships. However, what really makes Learnerships different is the context of Government’s skills development strategy. Read...