Generic management

Winds of change are blowing at ADT



As an organization interested in seeing its staff grow its skills-set, ADT recognized a need for the development of staff and the creation of a junior-management talent pool. It was this understanding which inspired their winds of change. ADT wave 2 supervisors commenced training in March 2015 and are due to complete the programme this month.

It had further become evident for ADT as an organization that developing supervisors was of vital importance. Historically, supervisors were promoted into positions that required management and leadership skills, but these skills were yet to be developed. ADT decided to enrol 300 back office and guarding supervisors on a national Generic Management programme to ensure that their leaders were equipped with the necessary skills to lead teams into excellence.

The programme essentially has four primary goals, which are to;

·         develop internal leaders by equipping them with effective management techniques

·         improve overall performance within ADT as an organization

·         allow the opportunity for Supervisors to attain a National Certificate Generic Management NQF 4 qualification

·         contribute to the BBBEE scorecard for ADT

The programme is aimed at supervisors on a national level. It is rolled out in five regions: Johannesburg, Northern Region, Port Elizabeth, Cape Town and KwaZulu Natal. A total of 130 learners were enrolled onto the programme in phase 2. There are currently 115 active learners on the programme.

The success of any project is to measure it against the set objectives and targets. ADT Training Manager, Mosa Seloane says: “To measure our success, we use matrixes based on employee’s KPIs; evaluation forms and surveys”.

According to i-Fundi’s Project Manager, Donna Olivier, the first phase of the programme was a great feat. “Judging from the final presentations of the learners of the learners, Phase 1 was a great success. The programme culminated in a fantastic graduation ceremony, attended by the ADT CEO and i-Fundi management”, she says.

Panel of judges at the ADT presentations

Panel of judges at the ADT presentations. From left to right: Omentha Moodley, Mosa Seloane, Fariba Bowen and Trevor Dladla.

“We learnt many lessons during the roll out of Phase 1 and used them to improve Phase 2. Most notably, we merged the ADT and i-Fundi learning material and provided extra training for the facilitators to help them better understand the principles of outcome based education and the content of the programme”.

“This year’s final presentations provide testament to the project team about how the programme has added value to the participants. Presentations were attended by ADT’s HR, Training Divisional managers, as well as i-Fundi management. The affirmations of personal and professional growth over the last 12 months has been great to hear”, she continues.

Another measurement yardstick was to gauge the application of theory learnt by the participants. Managers reported that learners have applied the i-Fundi theory in the workplace well, and as a result there has been notably improved performance within their teams. Supervisors are now able to use effective problem solving techniques to deal with issues. Other noted improvements are with customer service, as well as understanding how to motivate and lead their respective teams.

Preshni Govendar during her presentation on Time Management at ADT.

Preshni Govendar during her presentation on Time Management at ADT.

Preshni Govendar summarized her experience of the programme as a necessary learning platform to improve her skills. “A lack of good time management has always been one of my weaker areas and it is the one subject I learnt the most from. I have grown in understanding how to better manage my time and focus on prioritising my daily tasks”, she says.

Hester Greyling was another participant who expressed in her presentation that, in the process of acquiring skills, one must be cognisant of the importance of transferring skills and knowledge. “The team I manage consists of eight members and each one assisted me in putting together my presentation. Therefore, we all in one way or the other, engaged with the learning material. My instructors were also very involved in this process, so in many ways, knowledge has been shared and exchanged”, she said.

“From our records, it has been highlighted that several individuals have been promoted over the last six months, due to the fact that they had dramatically improved their managerial capabilities as a direct result of the i-Fundi programme”, says Donna Olivier.

As with any project, it is expected that challenges will arise. In this particular project Seloane weighs in on the matter, saying, “there were indeed many challenges we faced, such as a poor calibre of learners in terms of English & Maths Literacy; insufficient time for the project; having to manage a heavy course workload; managing a work-life balance; some poor manager interaction in some areas; complications with securing training venues; amongst many”, she says. However, a true leader ensures that every set back is a launching pad for a better comeback, and in most instances, a better performance is informed by the lessons we derived from the challenges we faced.

“The changes I hope to see with the implementation of the information learnt through this project are increased work productivity; an engaged workforce; as well as an empowered management staff”, says Seloane.

“There are many lessons to be taken from managing this project; the one key is that – if given an opportunity an individual can become a great leader. In addition, the practical component of our programme adds value to an organisation”, Concludes Olivier.

In summary, the project evaluation showed an improvement in various management skills, namely; productivity, efficiency, management, team work, time management, customer service, HR, IR , process, problem solving and communication, planning, finance and budgets as well as personal effectiveness.

By Nyeleti Machovani


10 Tips to Improve Your Time Management

The one trait that hampers productivity at work is the lack of effective time management.  At i-Fundi, we offer the  Further Education and Training Certificate in Generic Management qualification. One of the qualifications’ core modules includes Managing Time Effectively in the work place.

The qualification, a contact facilitated programme – will prepare you for employment in junior and middle management positions, but will also address issues to better manage your time at work.

time management

Let this list be a catalyst to get you thinking regularly about how to refine your own practices.

1. Complete most important tasks first

This is the golden rule of time management. Each day, identify the two or three tasks that are the most crucial to complete, and do those first.

Once you’re done, the day has already been a success. You can move on to other things, or you can let them wait until tomorrow. You’ve finished the essential.

2. Learn to say “no”

Making a lot of time commitments can teach us how to juggle various engagements and manage our time. This can be a great thing.

However, you can easily take it too far. At some point, you need to learn to decline opportunities. Your objective should be to take on only those commitments that you know you have time for and that you truly care about.

3. Sleep at least 7-8 hours

Some people think sacrificing sleep is a good way to hack productivity and wring a couple extra hours out of the day. This is not the case.

Most people need 7-8 hours of sleep for their bodies and minds to function optimally. You know if you’re getting enough. Listen to your body, and don’t underestimate the value of sleep.

4. Devote your entire focus to the task at hand

Close out all other browser windows. Put your phone away, out of sight and on silent. Find a quiet place to work, or listen to some music if that helps you (I enjoy listening to classical or ambient music while writing sometimes).

Concentrate on this one task. Nothing else should exist. Immerse yourself in it.

5. Get an early start

Nearly all of us are plagued by the impulse to procrastinate. It seems so easy, and you always manage to get it done eventually, so why not?

Take it from a recovering chronic procrastinator — it’s so much nicer and less stressful to get an earlier start on something. It isn’t that difficult either, if you just decide firmly to do it.

6. Don’t allow unimportant details to drag you down.

We often allow projects to take much, much longer than they could by getting too hung up on small details. I’m guilty of this. I’ve always been a perfectionist.

What I’ve found, though, is that it is possible to push past the desire to constantly examine what I’ve done so far. I’m much better off pressing onward, getting the bulk completed, and revising things afterward.

7. Don’t think of the totality of your to-do list.

One of the fastest ways to overwhelm yourself is to think about your massive to-do list. Realize that no amount of thought will make it any shorter.

At this point in time, all you can do is focus on the one task before you. This one, single, solitary task. One step at a time. Breathe.

8. Be conscientious of amount of TV/Internet/gaming time.

Time spent browsing Twitter or gaming or watching TV and movies can be one of the biggest drains on productivity.

I suggest becoming more aware of how much time you spend on these activities. Simply by noticing how they’re sucking up your time you’ll begin to do them less.

9. Delineate a time limit in which to complete task.

Instead of just sitting down to work on a project and thinking, “I’m going to be here until this is done,” try thinking, “I’m going to work on this for three hours”.

The time constraint will push you to focus and be more efficient, even if you end up having to go back and add a bit more later.

10. Create organizing systems.

Being organized saves tons of time, and you don’t have to be the most ultra-organized person in the world either. Systems aren’t complicated to implement.

Create a filing system for documents. Make sure all items have a place to be stored in your dwelling. Unsubscribe from e-mail lists if you don’t want to receive their content. Streamline, streamline, streamline.

If you would to register for the Further Education and Training Certificate in Generic Management, contact us today on: 011 290 5900, or fill in this contact form.