Mar 7, 2016 | Latest News
According to Bizcommunity, an accurate, efficient and effective workforce management in a contact centre is essential to ensure premium customer service levels and minimize staff churn, but it relies on a lot more information than a simple schedule of planned...
Sep 25, 2012 | Blog, News
Following the Polokwane conference, decent work for all has become one of the ANC’s key priorities.*1 According to the IOL and WTO, decent work opportunites involve creating freely chosen, productive jobs for women and men; jobs that are in safe, healthy,...
