Business practice

The Importance of IT Support for Business

The Importance of IT Support for Business

The need for businesses to constantly adapt and change has been present for many years and typically the successful businesses have been those that became used to adapting to change in their environment and continuously monitored competitors and trends to remain relevant.

Keeping up with technological trends and updates can be tough, especially in between managing your business and catering to clients. Once you start to adapt, it can be difficult to maintain it.

Having a team within the business that’s dedicated to IT support ensure that your business functions smoothly by immediately making repairs to your systems or identifying potential issues before they arise.

In addition to safeguarding your operations, a reliable IT support team keeps your business competitive and helps develop more streamlined operations. This leads to higher productivity for your business and more room for increased revenue.

It has been shown time and time again that customers prefer businesses with efficient and reliable systems and platforms. If a business is still using outdated and ineffective technology in their Products or services then they are bound to lose customers.

Let’s take a look at the main benefits of having an effective in-house IT Tech support team:

  • Effective Management of Data

Data management is necessary for any business. With Product inventory, incoming orders, unique customer data, and other important information should always be stored and managed efficiently and safely. With the help of a IT support team, managing your data becomes a streamlined process that can otherwise become very time consuming.

  • Improvements in decision making.

Some of the most important decisions within the business will be based on data backed insights. By conducting solid research and planning to gather useful data your team will need to use various technologies and tools to gather and store this data.

  • Expertise to solve technical problems

Errors and technical glitches are inevitable when it comes to using technology. Even in its most up to date version, a software can still encounter troubles along the way. If software essential to your business runs into an issue, it could spell disaster for your day-to-day operations. This is where an IT tech support team can help. They can save you valuable hours, instead of looking for online solutions for the fix, they’ll handle it for you as they are equipped with the expertise and ready solutions.

  • Extensive monitoring and analysis

Monitoring at every stage of the business is critical to success. Being bale to keep tabs on all internal operations and through analysis work towards the business objectives. The value of an IT support team is that they improve your overall quality control and internal auditing. As they are closely monitoring your systems and website, downtime is prevented or recovered immediately, minimising possible profit loss.

  • Top quality security and cyber security

As we have seen in the past with companies like Facebook it can be disastrous if your customer’s personal data is compromised or if any confidential technologies you have are jeopardised. IT support teams guarantee that your business’ online front and computer systems are secure from viruses and other online threats. They protect these by setting up antivirus systems, encrypting your data, and providing other security measures.

  • Top quality customer support

A major benefit of the IT tech support team is providing an improved customer support experience. With rapid response a customer’s query can be handled in a fast and professional manner. The support team can setup multiple channels such as phone calls, emails, social media bots, or even automated answers in your website. If you’re able to answer their queries immediately and on point, customer satisfaction goes up.

The IT technical support team is one that many businesses overlook the importance of, however having looked at the benefits they bring to a business and their operations, having an in-house Support team can be a big advantage to your operations. In this fast paced-world of today customers want responsiveness and effectiveness in their communications with businesses when facing issues.

Put your best foot forward so to speak and allow change for the benefit of customers and for the sake of your businesses future.

Helping entry level staff succeed in the world of work

National Certificate: Business Practice Level 1 

Do your entry-level staff have the necessary skills to perform and grow professionally? As many as 65% of youth drop out of school before grade 10 and lack the foundational literacy, numeracy, communication and basic business skills required. It is from this pool that many businesses in construction, security, hospitality, retail and manufacturing recruit their workforce.
The General Education and Training Certificate: Business Practice level 1 qualification is a must-have, accredited learnership programme for employers wanting to improve skills and performance in the workplace. The learnership approach offers win-win benefits for both employees and employers. Employees can gain professional competencies to advance their careers through short, monthly block-release training.
Employers implementing learnerships benefit from an improved BBBEE scorecard, tax breaks for each enrolled participant, more loyal, skilled staff and improved business performance.
Contact us today for more information about the programme and how to implement learnerships in your organisation.

Programme outcomes 

The qualification covers the following key skills required by all business organisations:

  • Numeracy
  • Literacy
  • Entrepreneurial thinking
  • Basic financial understanding
  • Computer literacy
  • Cognitive reasoning

Course outline 

This programme includes the following topics:

  • Principles of Entrepreneurship
  • Taking advantage of business opportunities
  • Meet your customer’s expectations
  • Written and verbal communication skills
  • Basic accounting skills
  • Fundamental mathematical skills
  • How to use a computer and basic MS Office functions

i-Fundi is a private Further Education and Training institute, registered with Umalusi and the Services SETA. We offer a range of accredited qualifications and skills programmes and end to end learnership management services for businesses wanting to up-skill new or existing staffHaving worked with close to 10,000 learners for some of South Africa’s leading companies, we have the skills and experience to help your business succeed. i-Fundi is a Level 2 Certified Contributor (135%) in terms of the BBBEE scorecard rating. 

For more information about the programme, or how to implement learnerships in your organisation, contact Reggie Leseane: reggie@i-fundi.com, or telephone 0861678882.

Learn more about our full range of qualifications and short courses.