Based on a recent proposal rolled-out by industry association BPeSA, a profile of respondents encompassing companies, staffing-solutions agencies and training stake-holders show that a once prevailing demand for experienced call centre consultants is fast in decline....
Companies with a large customer base need good frontline staff. In the past, that term was used to refer to neatly dressed, well-groomed receptionists, secretaries and enquiries staff. The first telephone contact people made with a company was through its hopefully...
