fbpx
011 290 5900 enquiries@ifundi.co.za

Reduced operational costs

In an effort to reduce operational costs, another bank embarked on a lean process re-engineering project. Various functions that used to be carried out by the branch network were centralized in a shared service centre. To drive the supervisors’ ability to increase the efficiency of staff, all supervisors have been attending i-Fundi’s training programme for frontline managers covering topics such as operational management, leadership development and personal effectiveness.