In an effort to reduce operational costs, another bank embarked on a lean process re-engineering project. Various functions that used to be carried out by the branch network were centralized in a shared service centre. To drive the supervisors’ ability to increase the efficiency of staff, all supervisors have been attending i-Fundi’s training programme for frontline managers covering topics such as operational management, leadership development and personal effectiveness.
Most Popular Short Courses
Subscribe to Our Newsletter
And stay informed with what's happening in the training industry.