Certificate Programme: IT Technical Support

Qualification Details

  • Programme ID: 78964
  • NQF Level: 04
  • Number of credits: 160
  • Duration: 12 months

The World Economic Forum predicts a net gain of 58 million jobs in human and tech-based jobs. By 2022, large proportions of companies are likely to have expanded their adoption of technologies such as the internet of things and app- and web enabled markets, and to make extensive use of cloud computing.

A thorough understanding of computer hardware is indispensable to any tech team. This course teaches the fundamentals of building computers, networking them, linking them to mobile devices and troubleshooting. Learn how to install and configure computer systems, diagnose hardware and software faults and solve technical and application problems both in person and remotely.

Entry Requirements

  • National Senior Certificate with admission to a Higher Certificate, Competent in English at NQF level 4

Tuition Details

Tuition for this programme includes:

  • 360 hours facilitated classroom-based learning
  • Custom designed course guides
  • Continuous assessments for each module
  • 2 free remediation sessions

Career Prospects

Career prospects within the management field and industry include Technician, Service Desk Agent and Systems Support Consultant with an average earning potential of R 11 496.


For further queries on our programmes, applications or fees, please contact us on 011 290 5900 or email reggie@ifundi.co.za. Office hours are Monday to Friday, from 8:00am until 5:00pm.

Programme Outline

Module 1: Communications ICT

Module 2: Mathematics

Module 3: PC Hardware and Architecture

Module 4: PC Repair and Problem-solving

Module 5: Troubleshooting and Safety

Module 6: Network Protocols and Internet

Module 7: Customer Service and Contact Center