Further Education and Training Certificate
End User Computing
NQF Level 3

Why study End User Computing NQF Level 3?

End User Computing is an essential skill in any business today and is required in order for businesses to meet local and global economic challenges and requirements of a digital world.

Additionally, the End User Computing NQF Level 3 qualification is foundational and generic, which allows for maximum mobility between qualifications. Apart from the workplace needs the qualification will address, it is also designed as an entry-level qualification into most further education and training fields.

Who should study this course?

The National Certificate in IT: End User Computing at NQF Level 3, is intended for learners already employed or new learners entering the workplace, requiring End User Computing skills.

Course Outcomes

A qualifying learner will be able to:

  • Competently apply the knowledge, techniques & skills of End User Computing applications in the workplace.
  • Understand the impact and use Information Communication & Technology (ICT) in an organisation and society.
  • Improve Communication by combining communication skills with End User Computing skills.
  • Improve the application of mathematical literacy in the workplace, by better utilising applicable End User Computing Applications.

Recognition of prior learning (RPL)

Often, many of the skills and knowledge used in the IT profession have been acquired through short courses and on-the-job training.

Recognition of prior learning will allow learners with these competencies to be assessed and recognised formally.

Programme outline
Module 1. Introduction to Computers
Knowing how to use a computer is one of the basic skills needed to succeed in the workplace and in life. In order to use a computer, it is necessary to understand how the computer works.

On completion of this module, you should be able to:-

  • Describe the components of Information and Communication Technologies (ICT)
  • Describe the hardware components of a personal computer
  • Explain computer architecture elements
  • Explain the organisation of a computer.
  • Describe software for personal computers.
  • Describe information networks in relation to ICT
  • Describe the design constraints in the design of instruction sets for computers.
  • Describe ergonomic principles for computer workstations.
  • Explain health and safety when working with computers.
  • Set up a computer workstation taking ergonomic principles and health and safety issues into account.
Module 2. Microsoft Word
Word 2013 is the word processing application in the Microsoft Office 2013 suite. Learn how to use Word 2013’s powerful tools for creating professional and eye-catching documents.
On completion of this module, you should be able to:-

  • Insert and delete sections within a document while maintaining document integrity.
  • Insert, edit and delete headers and footers within a document.
  • Facilitate online review of documents using comments and tracking changes.
  • Create and use Styles in a document
  • Work with multiple documents
  • Format documents, including text, paragraphs and pages
  • Use and create documents
  • Create, format and edit a table
  • Create and edit columns in a document.
  • Merge documents
Module 3. Microsoft Excel
Excel is the spreadsheet application in the Microsoft Office suite. This module will show you how to use the powerful tools in Excel for organizing, visualizing, and calculating your data.
On completion of this module, you should be able to:-

  • Demonstrate an understanding of the principles of spreadsheets.
  • Create, open and save spreadsheets.
  • Produce a spreadsheet from a given specification.
  • Format and edit a spreadsheet.
  • Check spelling and grammar in a spreadsheet.
  • Print a spreadsheet using features specific to spreadsheets.
  • Adjust settings to customise the view and preferences of the spreadsheet application.
  • Work with multiple worksheets.
  • Apply formulae to worksheets to provide alternative solutions to a problem.
  • Apply simple built-in functions of the spreadsheet application to the given problem.
  • Apply formatting to a spreadsheet applicable to the given problem.
  • Use special effects to improve the presentation of the spreadsheet.
  • Evaluate a spreadsheet.
  • Apply security.
  • Check input data.
  • Create and edit a graph/chart.
  • Load data from an external data source to produce a given spreadsheet result.
  • Insert and edit objects in a spreadsheet.
Module 4. Microsoft PowerPoint
PowerPoint 2013 is the presentation program in the Microsoft Office 2013 suite. This module teaches you how to create amazing slide presentations that can integrate images, video, narration, charts, and more.
On completion of this module, you should be able to:-

  • Prepare and produce a presentation according to a specified brief
  • Adjust settings to customise the view and preferences of the presentation application.
  • Work with multiple presentations.
  • Format a presentation.
  • Use special presentation effects.
  • Apply special formatting to a presentation.
  • Customise a presentation for a specified purpose.
  • Evaluate a presentation produced for a specified purpose.
  • Create a graph in a presentation.
  • Create an organisational chart in a presentation.
  • Create a drawing in a presentation.
  • Import images into a presentation.
  • Creating and using templates in a GUI based presentation application.
Module 5. Microsoft Access
Access database is not just a place to store your data; it’s a tool for creating custom application that covers the entire interaction between you, your team, and the data. In this module, you will learn how to use the collection of tools that allow you to efficiently process data, move data in and out of the database, maintain quality of the data and ensure that it remains consistently entered and valid.
On completion of this module, you should be able to:-

  • Understand the principles of databases.
  • Open and save a simple existing database.
  • Produce and edit a simple database from given specifications.
  • Enter data into a simple database table from given specifications.
  • Modify the design of a database table.
  • Sort and search for records in a database table.
  • Sort data in a database query.
  • Create a report for a database table.
  • Perform advanced print options for a database.
  • Create queries using specific functions.
  • Create different types of queries.
  • Create parameter queries and adding calculated fields.
  • Create basic select queries using simple SQL syntax
Module 6. Outlook and Internet
Outlook is a personal information management application that allows you to email, schedule your calendar, manage contacts and more. It is part of the MS Office suite and is commonly used in the workplace. This module shows you how to use Outlook functions, as well as how to become Internet savvy by knowing how to browse smartly, maintain your safety and network socially while online.
On completion of this module, you should be able to:-

  • Understand the concepts and terms of electronic messaging.
  • Create and send an E-mail message.
  • Receive and respond to e-mails.
  • Work with multiple E-mail messages.
  • Adjust settings to customise the view and preferences of the E-mail application.
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Understand the concepts and terms of the Internet.
  • Explain legal and ethical issues in relation to Internet use.
  • Use a GUI-based browser to display a given Web Page.
  • Adjust settings to customise the view and preferences of the browser application.
  • Navigate on the Internet.
  • Explain the principles of the internet and the world-wide-web
  • Explain how the world-wide-web incorporates the various internet application
Module 7. Effective Writing
Most business communication is indigestible. The main reason for this is that there are no globally agreed standards of clarity and readability: everyone does their own thing and the result is a mix of different styles, layouts and structures. In this module, you will learn how to communicate systematically and effectively in the business environment.

On completion of this module, you should be able to:-

  • Understand that language has certain features and conventions that can be manipulated
  • Write for a specific purpose and audience
  • Write effectively on a range of topics
  • Write creatively on a range of topics
  • Respond in writing to a range of texts
Module 8. Report writing
This learning programme leads to a greater understanding of presenting information in report format and planning research.
On completion of this module, you should be able to:-

  • Relate the purpose, content, form, frequency and recipients of a range of reports.
  • Identify information sources & organizational procedures for obtaining & distributing information.
  • Compile reports related to a selected business function.
  • Liase with relevant parties and verify that reported information is in accordance with requirements.
  • The plan identifies the topic, objectives, and scope of the research.
  • Conduct research of a computer topic using computer technology.
  • Present the results of research of a computer topic using computer technology
Module 9. Oral Communication
This module covers the essentials of effective oral communication. This includes how to speak and listen effectively for improved interpersonal communication with your customers, colleagues, supervisors and managers.

On completion of this module, you should be able to:-

  • Speak effectively in formal and informal workplace situations
  • Develop an effective business presentation
  • Use visual aids to enhance the presentation
  • Deliver a business presentation effectively
Module 10. Managing My Finances
This module introduces people to financial concepts from both an individual and national perspective. Its ultimate purpose is to empower you to manage your personal finances and achieve your financial goals.

  • Find the inner courage to believe that you are not a victim of circumstances but that you
  • Better understand certain financial concepts and terms so that you can make intelligent choices.
  • Manage your finances through better budgeting
  • In addition, we introduce you to various instruments that can help you achieve your financial goals and help you
  • to hone your mathematical skills so that you will be able to make your own financial calculations


On completion of this module, you should be able to:


  • Plan a personal budget
  • Manage a personal budget
  • Calculate simple and compound interest
  • Explain concepts like inflation, exchange rate and purchasing power
Module 11. Practical Mathematics
Practical mathematics has been a human activity for as far back as written records go. Through the use of logical reasoning mathematics has evolved from counting, calculating, measurement, and the study of the shapes and motions of physical objects. Today, mathematics is used throughout the world as an essential tool in many fields, including natural science, engineering, medicine, and the social sciences.

On completion of this module, you should be able to:-

  • Ascertain how units of measure and speed and acceleration will assist us in planning and scheduling various work- related tasks;
  • Determine how to effectively apply 2- and 3 dimensional shapes and scale diagram principles to aid us in effectively utilizing space available to us in the working environment;
  • Discover how to calculate international time zones and pin-point locations for potential international business partners or clients to allow for more effective and optimal scheduling of our workforce.
Module 12. Statistics
In the workplace today, changes take place very rapidly. To take advantage of these changes, decisions need to be made very quickly. Information is vital and must be collected and processed very quickly so that managers can make informed decisions. They need to understand what is going on for their customers and in their organisation.
Statistics is the crystal ball that can help to explain what happened in the past and what is likely to happen in future. Statistics is the science that tries to make sense of large amounts of seemingly unconnected data and helps to draw the line between the many dots of numbers. The data collected in a statistical study can be used to answer questions such as:-

  • How can we improve customer satisfaction?
  • Which customers are most likely to buy our products?
  • What are the most frequent types of requests?
  • How many staff are we going to need in the future, at any given day at any given hour?

On completion of this module, you should be able to:-

  • Resolve problems by using statistical data
  • Present statistical data in graphical formats to ensure effective problem resolution
  • Apply experimental and theoretical probability
Module 13. Understanding of HIV/AIDS in a workplace
The purpose of this programme is to demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace.

On completion of this module, you should be able to:-

  • Understanding the effects of HIV/AIDS on the immune system.
  • Knowing how HIV/AIDS is transmitted.
  • Knowing what behaviour is safe and what behaviour caries the risk of HIV/AIDS transmission.
  • Knowing what guidelines and assistance are available to support workers with HIV/AIDS and recognise own role in creating a caring work environment.
  • Understanding the implications of the HIV/AIDS pandemic for society, the economy, a business sub-sector, an organisation and a specific workplace
Module 14. Managing Teams
There is a big focus on teams and teamwork in the world of work right now. Many organizations function entirely on cross-functional project teams. It is important for you to be able to function effectively as part of a team. In order to do this, you need to understand what teams are and how they work.

On completion of this module, you should be able to identify:-

  • The building blocks of effective teams
  • The role of team members
  • The role of the team leader
  • Explain the impact of groups dynamics
  • Induct a new team member into the team
  • Manage team and individual performance
  • Motivate a team
  • Build an effective team
  • Manage conflict in teams

In particular, this module covers:-

  • Difference between groups and teams
  • Characteristics of effective teams and team leaders
  • Group dynamics
  • Individual and team performance management
  • Conflict and conflict resolution in teams
  • Motivating teams
  • Developing teamwork skills
  • Building an effective team
Qualification details
  • Programme ID: 61591
  • Number of credits: 130

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The i-Fundi difference
  • Course completed on time 100% 100%
  • Meet all SETA requirements 100% 100%
  • Learners retained in programme 90% 90%
  • Learners nationally certified 80% 80%
  • Learners find permanent positions 70% 70%