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Mentoring and Coaching

Research has found that Mentoring and Coaching in the workplace is one of the most effective forms of managing and motivating staff available to management, improving both morale and performance. Ironically, however, it is also one of the least utilized means to achieve company goals. Although many leading companies recognize the value that mentoring and coaching brings, and are attempting to develop initiatives and tools to implement, they still struggle to use these instruments effectively.

This two day programme delves into the heart of the matter, offering key insights and practical advice as to how you, as a leader, can develop the skills necessary to mentor and coach your staff and team.


How you will benefit
  • You’ll be able to explain the concept of mentoring and coaching
  • Describe the characteristics of a good mentor and coach
  • Understand how coaching can be used to develop your team
  • Develop the coaching skills that help improve individual performance
  • Explain the importance of knowledge in mentoring and coaching
  • Apply the skills and techniques required of a mentor and coach
  • Demonstrate the behaviors and practices of an effective coach and mentor
  • Recognize employees’ strengths and give them the feedback they need to succeed
  • Identify employee problems and ways you can help to correct them
  • Accreditation in the following unit standards
    • Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path (US 11114215)
    • Conduct on-the-job coaching (US 7818)
Programme Outline
  • Defining coaching and mentoring
  • What are the differences between coaching and mentoring, and when to apply in what circumstances
  • Evaluate your current overall effectiveness as a mentor and coach within the workplace environment
  • Define and determine what measures define effective mentoring and coaching
  • Five critical coaching skills
  • Adapting coaching styles to match the situation
  • Dealing with problem employees
  • Develop an effective coaching and mentoring process to aid in the development of staff