Managing People for Results

There have been hundreds of studies demonstrating that human beings function and learn better in groups. This workshop takes a practical look at current leadership practices and how you can develop your leadership skills and unleash the talent of your individual team members. This three-day course covers:

• Team Building – Developing High Performance Teams
• Leadership Skills for Supervisors – Communication, Coaching, and Conflict
• Delegation – The Art of Delegating Effectively

Team Building: Developing High Performance Teams

Your success as a manager can often depend on how well your team operates.  How are their problem-solving skills? Are they enthusiastic and motivated to do their best?  Do they work well together?

How You Will Benefit:

• Identify different types of teams.
• Build teamwork by recognizing and tapping into the twelve characteristics of an effective team.
• Promote trust and rapport by exploring your team player style and how it impacts on group dynamics.
• Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team.
• Develop strategies for dealing with team conflict and common situations.
• Understand how action planning and analysis tools can help your team perform better.

Programme Outline

• Types of teams
• The TORI mode
• The Team Player Survey
• Organizations Today
• The Stages of Team Development
• Communication Skills
• Shared Leadership
• DeBono’s Thinking Hats
• Managing Team Conflict
• The Trust/Relationship Model
• Obtaining Consensus
• Team-Shaping Factors
• Team Problem-Solving
• SWOT Analysis

Leadership Skills for Supervisors

Management has recognized your potential. You are the crucial interface between your company and its employees. Use your personal influence to bring out the best in the people you work with.

How You Will Benefit:

• Learn ways to prioritize, plan, and manage your time.
• Identify your primary leadership style and techniques for maximizing that style.
• Develop more flexibility to use other leadership styles.
• Search for ways to overcome communication barriers.
• Determine ways you can meet the needs of employees and co-workers through communication and coaching.
• Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.

Programme Outline

• Managing your time and energy
• What makes a good leader?
• Communication as a leadership tool
• The commitment curve
• Employee development models
• Dealing with conflict and difficult issues
• What successful leaders do

Delegation – The Art of Delegation

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them.

How You Will Benefit:

• Clearly identify how delegation fits into your job and how it can make you more successful.
• Identify different ways of delegating tasks.
• Use an eight-step process for effective delegation.
• Give better instructions for better delegation results.
• Ask better questions and listen more effectively.
• Recognize common delegation pitfalls and how to avoid them.
• Test your delegation skills.

Programme Outline

• What is delegation?
• Why delegate?
• Picking the right person
• The delegation meeting
• Levels of authority
• Giving instructions
• Communication skills
• Monitoring delegation
• Practicing delegation
• Giving feedback
• Becoming a good delegator