Further Education and Training Cerificate: 

IT Technical Support

NQF Level 4


Why study  IT Technical Support NQF Level 4?

Are you looking to kickstart a rewarding career in the world of Information Technology? IT Technical Support NQF Level 4 is the perfect stepping stone for you. This qualification equips you with the foundational knowledge and practical skills needed to troubleshoot and resolve technical issues.

IT roles are diverse, and this qualification can open doors to positions such as IT support specialist, helpdesk technician, network administrator, and more.

Who should study this course?

Recent High School Graduates: If you’ve just completed high school and have an interest in computers and technology, this course can be an excellent starting point for your IT career.

Career Changers: If you’re looking to switch careers and move into the IT industry, this course provides foundational knowledge and skills to help you transition into a new field.

IT Enthusiasts: Individuals who have a passion for technology and want to formalize their knowledge and skills in IT support can benefit from this program.

Entry-Level IT Professionals: Those who have already started working in entry-level IT positions and want to enhance their knowledge and qualifications to advance in their careers.

    Course Outcomes

    At the end of the IT Technical Support Level 4 qualification, learners will be able to:

    • Use language and communication in occupational learning programmes.

    • Resolve computer user`s problems.

    • Understand preventative maintenance, environmental, and safety issues in a computer environment.

    • Demonstrate an understanding of computer network communication.

    • Demonstrate an understanding of testing IT systems against given specifications


    Programme Outline

    • Module 1: Life Skills and Learning in the Workplace

    • Module 2: Communicate effectively in a technical environment.

    • Module 3: Mathematical Skills

    • Module 4: PC Hardware & Architecture

    • Module 6: PC Repair and Problem Solving

    • Module 7: Troubleshooting & Safety

    • Module 8: Network Protocols and Internet

    • Module 9: Customer Service & Contact Centre


    Qualification details
    • Programme ID: 78964
    • Number of credits: 163

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    Why choose i-Fundi?


    The i-Fundi difference
    • Course completed on time 100% 100%
    • Meet all SETA requirements 100% 100%
    • Learners retained in programme 90% 90%
    • Learners nationally certified 80% 80%
    • Learners find permanent positions 70% 70%