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Generic Business Management

 

Why study Generic Management?

Effective management is the cornerstone of any thriving business. People get promoted into managerial positions because they excel at what they do, but often have not received adequate training in the principles of management.

This programme helps to provide existing or prospective new managers with critical managerial skills that lead to improved personal and business performance. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to life-long learning.

Further Education and Training Certificate: Generic Management
NQF Level 4
Who should study this course?

This Generic Management NQF Level 4 qualification is intended for:

  • Junior managers of small organisations.
  • Junior managers of business units in medium and large organisations or those aspiring to these positions including team leaders, supervisors, foremen and section heads.

 

Course Outcomes

By the end of the qualification, learners will be competent in a range of knowledge, skills, attitudes and values including:

 

  • Gathering and analysing information.
  • Analysing events that impact on a business and its competitive environment.
  • Complying with organisational standards.
  • Motivating an individual or team.
  • Negotiating in a work situation.
  • Understanding the role of business strategy as it applies to junior management.
  • Managing the budget within a specific area of responsibility.
  • Applying management principles and practices within a specific area of responsibility.
  • Managing work unit performance to achieve goals.
  • Behaving ethically and promoting ethical behaviour in a work situation.
  • Demonstrating understanding of the consequences in a work unit of HIV/AIDS.
Programme outline
Module 1. Understanding Management
In this module, you will learn about the roles and responsibilities that junior managers or team leaders play in ensuring that organizational objectives are achieved and organizational standards are met.  You will also learn about the four management functions or activities (planning, organizing, leading and controlling) that make up the management process that is used by all levels of managers.

On completion of this module, you should be able to:-

  • Explain the role managers play in an organisation
  • Discuss the various organisational strictures (hierarchical, functional, matrix etc.)
  • Describe the relationship between junior managers and other roles in an organisation.
  • Differentiate between core and support functions in an organisation
  • Explain the management process and the management functions (planning, organising, leading, controlling)
Module 2. Managing Teams
There is a very big focus on teams and teamwork in the world of work right now. Many organizations function entirely on cross-functional project teams. It is important for you to be able to function effectively as part of a team. In order to do this, you need to understand what teams are and how they work.
On completion of this module, you should be able to identify:

  • The building blocks of effective teams
  • The role of team members
  • The role of the team leader
  • Explain the impact of groups dynamics
  • Induct a new team member into the team
  • Manage team and individual performance
  • Motivate a team
  • Build an effective team
  • Manage conflict in teams

This module covers:

  • Difference between groups and teams
  • Characteristics of effective teams and team leaders
  • Group dynamics
  • Individual and team performance management
  • Conflict and conflict resolution in teams
  • Motivating teams
  • Developing teamwork skills
  • Building an effective team
Module 3. Managing Time Effectively
Time Management is one of the most important self-management skills. Time is a scarce resource. It cannot be replaced and it cannot be reversed. Time cannot be bought or sold, borrowed or stolen, stocked up or saved, manufactured, reproduced or modified. All we can do is make the best possible use of it!
On completion of this module, you should be able to:-

  • Explain the principles of time management
  • Reflect on their own use of time
  • Reflect on their team / section / department’s use of time
  • Explain the relationship between time and productivity
  • Avoid time wasters
  • Use the time management process to management own and tem time effectively
  • Use time management tools (diary, task lists, weekly planner, monthly planners and work plans)
  • Implement work plans
  • Monitor work plans
Module 4. Solving problems and making decisions
In this module, you will learn processes for problem solving and decision making that will help you solve problems more effectively. You will learn some techniques that aid the problem solving and decision-making process.
On completion of this module, you should be able to:-

  • Differentiate between problem solving and decision making
  • Define the problem
  • Investigate the problem
  • Generate potential problem solutions by using problem solving techniques (brainstorming, creative thinking techniques, mind mapping and Delphi)
  • Evaluate the solutions
  • Select the optimal solution
  • Evaluate the implementation of the solution
Module 5. Leadership
This module has been designed to provide participants with insight into the role of leadership within their work context. Participants will acquire the knowledge and skills of leadership that can be applied into their own current position.
On completion of this module, you should be able to:-

  • Discuss the concept of leadership
  • Describe the qualities of a leader
  • Discuss the roles of a leader
  • Compare the complimentary concepts of leadership and management
  • Apply appropriate leadership techniques to individuals and teams
  • Evaluate the impact of the leadership techniques applied in their own work context
Module 6. Ethics in the Workplace
Morals refer to our personal set of belief about what is right or wrong. They affect the decisions we make and the way we behave. Morals help a person in choosing a course of action whenever he or she is in a dilemma. Our moral compass is our “conscience” that guides us in the right direction. Morals or ethics are not only a personal affair. Given the recent crisis in the financial sector and widespread incidence of corruption, ethics have become a central focus when discussing leadership in both the private and public sector.  

On completion of this module, you should be able to:-

  • Explain the links between morals and ethics
  • Discuss the concept of a moral compass
  • Describe the role of a code of conduct in a work environment
  • Uphold the code within a work team
  • Identify ethical issues in an organization
Module 7. Practical Mathematics - Working with Numbers 2
Practical mathematics has been a human activity for as far back as written records go. Through the use of logical reasoning mathematics has evolved from counting, calculating, measurement, and the study of the shapes and motions of physical objects. Today, mathematics is used throughout the world as an essential tool in many fields, including natural science, engineering, medicine, and the social sciences.
On completion of this module, you should be able to:-

  • Ascertain how units of measure and speed and acceleration will assist us in planning and scheduling various work-related tasks;
  • Determine how to effectively apply 2- and 3 dimensional shapes and scale diagram principles to aid us in effectively utilizing space available to us in the working environment;
  • Discover how to calculate international time zones and pin-point locations for potential international business partners or clients to allow for more effective and optimal scheduling of our workforce.
Module 8. Customer Service
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Specific learning objectives include:-

  • Understanding the importance of customer service
  • Demonstrating a customer service approach
  • Understanding how your own behavior affects the behavior of others
  • Demonstrating confidence and skill as a problem solver
  • Applying techniques to deal with difficult customers
  • Making a choice to provide customer service
Module 9. Running Effective Meetings
Meetings are a very important part of all organisations. They are the place for people to discuss matters of common concern, share information, make plans, take decisions, solve problems and report back on tasks.  In your workplace, you will spend a lot of time participating in meetings. Or depending on your job, you will be expected to organise and prepare for meetings, take notes in them and do the follow -up work after them.  So you need to know how to make meetings as effective and useful as possible.
In this module, you will learn how to plan, organise, conduct, follow up and review meetings.

  • Plan a meeting
  • Prepare for a meeting
  • Conduct a structured meeting
  • Deal with differing views and opinions during the meeting
  • Record meetings
  • Distribute the records of meetings
  • Follow up on action plans after meetings
Module 10. Managing expenditure against a budget
In this module, you will learn about budgeting within your own area of responsibility. We will look at the process of creating a budget and monitoring and controlling actual expenditure against a budget.
On completion of this module, you should be able to:-

  • Explain the concept of budgeting with reference to your own area of responsibility
  • Create a budget for your own area of responsibility
  • Present the budget
  • Monitor and control actual expenditure against the budget

This module covers:-

  • Types of budgets
  • Importance of budgeting
  • Zero based budgeting and incremental budgeting
  • Budgeting techniques
  • Monitoring expenditure against budgets
Module 11. Designing & Implementing Administrative Procedures
This module is the heart of this qualification. It helps in the understanding of the various administrative systems of an organization, how they are designed, how to best use them and to help others to implement these systems.
The qualifying learner is capable of:-

  • Controlling and dealing with confidential information and documents
  • Controlling and evaluating ordering and distribution of office stationery
  • Implementing control measures with individuals
  • Having an understanding of the various administrative systems required by an organisation
  • Being able to develop and update administrative systems in a specific business environment
  • Being able to develop systems to keep administrative information at the required level of confidentiality
  • Being able to develop policies and procedures on administrative systems and write them into a manual
Module 12. Communications
Business Communication 1: Process Information

In this module, you will learn how to process different types of information so that you can use it to make decisions, solve problems, respond to customers, write reports or make presentations in your day-to-day work. You will learn about business writing in Business Communication 2 and Oral Communication in Business Communications 3.
On completion of this module, you should be able to:-

  • Conduct basic research
  • Read a variety of texts using a variety of techniques
  • Interpret a variety of texts using a variety of techniques
  • Analyze information
  • Summarise information
  • Use information from texts

Business Communication 2: Writing

As we all know from personal experience, most business communication is indigestible. The main reason for this is that there are no globally agreed standards of clarity and readability: everyone’s doing their own thing, and the result is a mix of different styles, layouts and structures.
In this module, you will learn how to communicate effectively in the business environment:

You will learn how to write business reports and other business texts in clear, unambiguous, plain language.

On completion of this module, you should be able to:-

  • Understand that language has certain features and conventions that can be manipulated
  • Write for a specific purpose and audience
  • Write effectively on a range of topics
  • Produce cohesive and coherent texts for a range of business contexts
  • Write creatively on a range of topics
  • Respond in writing to a range of texts
  • Draft and edit your own writing for fluency and correctness.
  • Improve your own writing
  • Produce the final version of business communications e.g. reports

Business Communication 3: Oral Communication

In this module, we learn about effective oral communication. In other words, how to speak and listen effectively interpersonal communication with your customers, colleagues, supervisors and managers.

On completion of this module, you should be able to:-

  • Speak effectively in formal and informal workplace situations
  • Develop an effective business presentation
  • Use visual aids to enhance the presentation
  • Deliver a business presentation effectively
Qualification details
  • Programme ID: 57712
  • Number of credits: 150

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Why choose i-Fundi?

Accreditation
Quality
Experience
Community

The i-Fundi difference
  • Course completed on time 100% 100%
  • Meet all SETA requirements 100% 100%
  • Learners retained in programme 90% 90%
  • Learners nationally certified 80% 80%
  • Learners find permanent positions 70% 70%
National Certificate: Generic Management
NQF Level 5
Who should study this course?

This Generic Management NQF Level 5 qualification is intended for:

  • Mid-level to senior managers of small organisations.
  • Mid-level to senior managers of business units in medium and large organisations who wish to develop their skillset further.

 

Course Outcomes

By the end of the qualification learners will be competent in a range of knowledge, skills, attitudes and values including:

 

  • Analysing the current and future state against best practices.
  • Create and implement operational plans.
  • Create and design processes.
  • Review performance management systems.
  • Improve the performance of teams
  • Understand management and leadership theories.
  • Set up coaching systems.
  • Select and recruit staff.
  • Manage conflict successfully.
  • Communicate effectively within a diverse environment.
  • Prepare, implement and control a budget.
  • Understand financial reports.
  • Apply mathematical analytical tools and financial data.
Programme outline
Module 1. Operational and Project Management
In this module, the participants learn how to translate organisational strategy into unit specific operational plans and projects. On completion of this module, they will competently:

  • Facilitate a shared understanding of the organisation’s strategy and values that reflect its code of conduct
  • Align a unit’s operational plans to its strategy
  • Create and implement operational plans by defining the work to be executed and assign responsibilities, time frames and resources.
  • Formulate project plans, define performance standards and monitor and evaluate them.
  • Design processes and measures to control implementation.
  • Ensure buy-in within the organisation for the work to be done.
  • Manage factors, including AIDS/HIV, which impact on the wellness and health of the project team.
Module 2. Managing Operational Improvements
Every organisation needs to continuously search for ways to improve how it functions. It needs to innovate and successfully manage the change that comes along with it. This requires an agile culture and the management of the knowledge that emerges and that which is already embedded in the organisation. This module develops skills in those three areas of innovation, change and knowledge management.  The learners will be able to:

  • Understand the underlying principles and theories in those three areas
  • Create a supportive environment and culture
  • Analyse the current and future desired state against best practices
  • Recommend possible solutions
  • Develop action plans for these solution
  • Secure buy-in for these initiatives
Module 3. Leadership and People Management
Managing people is probably one of the most important aspects of being a manager and is certainly much more challenging then what most people expect it to be. At the end of this module, the participants will be capable to:

  • Understand management and leadership theories in practise
  • Review performance monitoring systems, establish the best system, define performance indicators, performance management the people
  • Explain the role of the team leader, build teams, manage group dynamics and identify ways to improve the performance of the team
  • Identify skills gaps
  • Set up coaching system and coach direct reports
  • Formulate job profiles
  • Select and recruit staff
  • Apply the principles of emotional intelligence to manage oneself and others better
Module 4. Managing Workplace Relationships
In modern organisations people work in teams, which consist of individuals from diverse backgrounds. This invariable leads to tensions that need to be managed carefully. Good interpersonal communication skills are essential. The module proceeds to written and spoken communications within and outside the company. On completion of this module, the participants will:

  • Understand the principles of diversity management and strengthen relationships conducive to high performance
  • Manage conflict successfully
  • Network within the organisation
  • Communicate effectively within a diverse environment
  • Write reports
  • Present effectively
  • Understand and reflect the company’s brand and identity
  • Comply with legal requirements
Module 5. Financial and Risk Management
This module teaches finances for non-financial managers and provides an introduction to economics. The delegates will know how to:

  • Prepare, implement and control a budget
  • Understand financial reports
  • Identify and mitigate risks
  • Prevent and combat corrupt and unethical conduct
  • Apply mathematical analytical tools to economic and financial data
  • Explain fundamental macro-economic concepts
Qualification details
  • Programme ID: 59201
  • Number of credits: 162

Speak with us about

Learnership Financing
Learner Recruitment
Skills Audit and Planning
In-house Acadamies

Why choose i-Fundi?

Accreditation
Quality
Experience
Community

The i-Fundi difference
  • Course completed on time 100% 100%
  • Meet all SETA requirements 100% 100%
  • Learners retained in programme 90% 90%
  • Learners nationally certified 80% 80%
  • Learners find permanent positions 70% 70%
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