Contact Centre Team Leader Intensive

The i-Fundi skills programme for supervisors is delivered onsite at your facility and covers topics related to personal mastery, leadership, and operational management. Our skills programme is highly effective in providing real content coupled with an approach to set your supervisors and staff up for success!

The supervisor skills programme will benefit everyone that is in a supervisory position at your organisation. Our training helps managers and supervisors develop vital skills and expertise to build, lead, and drive a successful sales and service culture across the contact centre.

What your supervisors will learn:

Personal Mastery
  • Interpersonal Communication
  • Business Communication
  • Achieving Personal Goals
  • Stress Management
  • Time Management
  • Managing Personal Finances
  • Effective Leadership
  • Teamwork
  • Motivation
  • Coaching and Mentoring
  • Supervisor Training
Operations Management
  • Managing for Results
  • Managing Service Levels
  • Maximising Sales
  • Performance Management
  • Introduction to Statistics