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The Professional Supervisor

Many supervisors are unsure of their roles and responsibilities. They had little preparation to help them deal with the challenges of managing work through others. They haven’t had the opportunity to develop critical skills such as planning, leading their group, and communicating with their their colleagues. This workshop is designed to help you overcome many of the supervisory problems you will encounter, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

How You will Benefit: 
  • You will understand the scope and nature of the supervisory position.
  • You will learn some ways to deal with the challenges of the role.
  • You will recognize the responsibilities you have as a supervisor, to yourself, to your team, and to your organization.
  • You will identify key techniques to help you plan and prioritize effectively
  • You will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.
  • Clarify roles and responsibilities of the new job.
  • Adjust to the new role with confidence and an assurance you can handle the position.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Develop a technique for making sure you give employees instructions that are clear and understood.
  • Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.
Programme Outline
  • Adjusting to your role
  • Making the transition
  • Responsibilities of a supervisor
  • The Situational Leadership model
  • Team development
  • Setting goals
  • Planning for success
  • Delegation
  • Orders, requests, and suggestions
  • Giving instructions
  • Discipline
  • Communication skills and Process
  • Orientation & Training
  • Providing feedback
  • Listening skills
  • Asking questions
  • Ask for what you want
  • Managing conflict
  • Dealing with others
  • The reciprocal quality of relationships
  • Trust
  • Problem employees and dealing with them
  • Synergy